Schedule

Please click on the PDF icon for handouts (where provided). Any missing handouts will be added after the conference.

Day 1 | Wednesday, May 9, 2018

Wednesday, May 9
9:00 AM - 4:00 PM
Camas Meadows Golf Club

Join us at the beautiful Camas Meadows Golf Club for a fun filled day of golf. Located just 25 minutes from the OR/WA MGMA DoubleTree Hotel, you will find yourself swept away to a premier golf course with stunning views of Mt Hood.

  Sponsored by
Wednesday, May 9
12:00 - 7:30 PM
DoubleTree Hilton Hotel
Wednesday, May 9
1:00 - 4:00 PM
DoubleTree Hilton - Morrison
Doubletree Morrison

According to the Occupational Safety and Health Administration (OSHA) incidents of serious workplace violence are four times more common in healthcare than in private industry. During this session, participants will learn the most common forms of work place violence reported in the healthcare setting and best practices in responding to and mitigating workplace violence encounters. The workshop includes scenario based group discussions, role playing exercises and hands on defensive tactics training specifically tailored to the healthcare setting.

Wednesday, May 9
1:00 - 4:00 PM
DoubleTree Hilton - Hawthorne
Doubletree Hawthorne

We talk about teams constantly in healthcare but many of the behaviors and attitudes we would expect in a well-functioning team are not present reliably when we look closely. In this workshop, we will list and describe key behaviors and attitudes in a way that individuals and groups can readily understand their own, as well as other team members responsibilities and how to effectively hold each other accountable. We will include appreciation of the role of patients, families and payors as the often-overlooked members of the team and how that can reduce us/them thinking, disappointment, ineffectiveness and cynicism.

The workshop will include brief lectures, demonstrations, discussion and analysis of situations participants are experiencing and will lead to steps that can be taken back at work promote true teamwork.

Wednesday, May 9
1:00 - 5:00 PM
OCC - Exhibit Hall A
OCC Exhibit Hall A
Wednesday, May 9
5:00 - 7:00 PM
DoubleTree Hilton Pacific Northwest Ballroom
Doubletree Pacific Northwest Ballroom

Day 2 | Thursday, May 10, 2018

Oregon Convention Center

Thursday, May 10
6:30 AM - 5:00 PM
Exhibit Hall A Lobby
Thursday, May 10
7:00 - 8:00 AM
Exhibit Hall A
OCC Exhibit Hall A
Thursday, May 10
8:00 - 9:30 AM
Oregon Ballroom 201-202
Welcome and Opening Keynote

Stop Acting Your Age!

Matt Havens
OCC Ballroom 201-202

If you’ve listened to any other discussion about generational issues at work, then you’ve undoubtedly been told there are four distinct generations operating side-by-side in today’s working world. You’ve then been told the differences between those four generations, and then you’ve been told (although probably not in these exact words) that you need to just deal with all these different people, because they’re not going away and they’re not going to change how they operate. If that advice suits you, fantastic.

However, if you’ve ever been frustrated by how impossible it seems to employ four different strategies to manage four distinct generations, and if you’ve ever felt like you’re the only one who’s being asked to make any changes, then Stop Acting Your Age! is exactly what you need. Because it turns out that there really aren’t four generations. In this hysterical keynote, you’ll learn a simpler way of looking at your own generational picture, and you’ll also learn how to understand, recognize, and resolve every generational issue facing today’s workforce. That’s no exaggeration; by the end of Stop Acting Your Age!, you and your colleagues will walk away with all of the knowledge you’ll need to address 100% of the generational issues you’ll face for the rest of your career. Other generational presentations focus on what people want, but Stop Acting Your Age! will tell you why everyone wants the different things they do. It’s an important distinction, and it will make implementing new solutions easier than you ever thought possible.

So, get ready to laugh more and learn more than you ever thought possible. Because improving your generational issues doesn’t have to be boring.

Breakout Session - Series 1

Thursday, May 10
9:30 - 10:30 AM
B115-B116
OCC B115-116

Many conversations about on job performance focus too narrowly on single dimensions and so mislead us in our analysis of what goes into shaping an individual's willingness and capability to perform desired tasks more effectively. We are in need of practical tools for understanding all of the dimensions that affect an individual's performance of specific work tasks so we can more efficiently hone in on the pieces that are either greatest obstacles or opportunities for improvement in any conversation or more elaborate performance improvement plan.

Thursday, May 10
9:30 - 10:30 AM
B113-B114
OCC B113-114

Increased patient financial responsibility places financial pressure on medical practices. Joe will describe how Sierra Pacific Orthopedics implemented a card-on-file program. He will define a way to improve these problems once and for all. High deductible plans require practices to either gamble on back end collections, or gain the security of the multiple credit sources patients already have in their wallets when scheduling an appointment. The program will focus on scripting for staff, and the mechanics of implementing this process in your practice. Lastly, he will analyze the results of Sierra Pacific Orthopedics' implementation of this program.

Thursday, May 10
9:30 - 10:30 AM
B110-B112
OCC B110-112

Come and learn more about the Quality Payment Program (QPP) including Advanced Alternative Payment Models (AAPMs) and the Merit-based Incentive Payment System (MIPS) for 2018 and beyond. We will cover concepts for 2018 performance, cost considerations, paths to alternative payment models and strategies for performance in these programs. Please come, learn, share and breathe easier as we help you with your overall approach and plan to thrive in the world of Medicare and payment reform initiatives.

Thursday, May 10
9:30 - 10:30 AM
A107-A109
OCC A107-109

It's not uncommon to find patients, and others, bringing their dogs with them everywhere these days, including medical clinics. Some of those dogs have legal protections, and some do not. This session will review the three classifications of dogs most often seen in the medical setting; Service Dogs, Therapy Dogs, and Emotional Support Dogs, and provide guidance on the best practices for providing safety for everyone.

Breakout Session - Series 2

Thursday, May 10
10:40 - 11:40 AM
A107-A109
OCC A107-109

Are you anticipating a remodel or a new clinic space any time in the next few years? If so, this session is for you. The built environment can have a tremendously positive impact on patient care, and staff and physician satisfaction, and, it's a major investment. Join moderator Jill Arena, FACMPE as she leads a panel discussion including experts on space leasing, architectural design, financing and medical construction. We'll explore the basics of each of these phases of your project, along with pearls of wisdom gleaned from these industry experts. Our panel of experts includes:

  • Brad Christiansen, Colliers International - Real Estate Broker with specialization in medical spaces
  • Judy Jennings, Home Street Bank - Banker with specialization in medical banking and finance
  • Jim Lampus, Norwest Construction - Contractor with specialization in medical space construction
  • Margaret Wilson, Anderson Dabrowski Architects, LLC - Senior Associate Architect with specialization in project management
Thursday, May 10
10:40 - 11:40 AM
B110-B112
OCC B110-112

Workplace violence in the healthcare environment comes in many forms and it is difficult to predict with any degree of certainty who - patient, visitor or staff member - represents a legitimate threat to the healthcare worker. Though it is wise to monitor aggressive behaviors and intervene when necessary, addressing workplace violence only on a case by case basis falls short of what is required to adequately protect your valued staff and patients. Following an "all-hazards" approach in applying best practice violence prevention strategies will ensure your staff have the tools necessary to respond to an array of threats they may face in the workplace.

This session serves as an introduction to the content presented in the preconference workshop; for the full curriculum you are encouraged to sign up for the workshop.

Thursday, May 10
10:40 - 11:40 AM
B113-B114
OCC B113-114

In this practical and real-world workshop, Ms. Meier presents skills and techniques for managers of medical practices and healthcare settings to improve the patient experience. She includes tips for front-desk staff, clinical workflow and provider interaction with patients and families.

Thursday, May 10
10:40 - 11:40 AM
B115-B116
OCC B115-116

The workshop emphasizes the transfer of ownership to the individuals on the clinic team by providing the freedom to objectively speak up. It develops and empowers those aspiring to be future leaders. Over time, the improvements made over a week, month, quarter, and year collectively add up to a higher performance among the entire team.

Thursday, May 10
11:40 AM - 12:30 PM
Exhibit Hall A
OCC Exhibit Hall A

Maximize your time at the conference. Visit the more the many exhibitors offering programs, demonstrations and information on the latest products, services and educational opportunities all in one place. This is a perfect venue to view and explore some of the industry’s most advanced products and services, while obtaining ideas that can help your practice succeed in today’s challenging environment. Also, be sure to bring plenty of business cards for your chance to win many of the valuable door prizes offered by exhibitors during this show.

Thursday, May 10
12:30 - 1:45 PM
OCC Ballroom 201-202

Gossip. Cliques. Eye-rolling.

Fostering group cohesion and team spirit is one of the toughest jobs a leader has. In the high-contact, compassion-demanding world of healthcare things like grumbling, discord, infighting, back-biting, and conflict can derail even the most talented team. This funny, engrossing presentation goes well beyond the concept of “teambuilding” and teaches leaders how to influence the interpersonal dynamics of workplace teams so they consistently work hard, get along, and wow customers.

Breakout Session - Series 3

Thursday, May 10
1:50 - 2:50 PM
B113 - B114
OCC B113-114

In terms of legislative advocacy, if you're not at the table, you're on the menu! In this presentation we will review legislative and regulatory changes and happenings relevant to the practice and healthcare community! With the 2018 legislative session completed, this presentation will give audience members a sense of what major (and minor!) changes can be expected.

Thursday, May 10
1:50 - 2:50 PM
B110 -B112
OCC B110-112

OMA will provide an update on the state of the OMA, including a review of the 2018 legislative session, the latest on Oregon rulemaking and other programs that the OMA is currently working on with our members and healthcare partners.

Thursday, May 10
1:50 - 2:50 PM
A107 - A109
OCC A107-109

Although the office can be the perfect matchmaker, romance in the workplace can create a variety of legal and practical challenges. Even when the relationship is consensual, romantic feelings can fade, or worse yet, become hostile. A medical office presents unique challenges in this regard. Relationships between providers and staff have the potential to cause staffing and morale issues as well as significant liability for both the practice and the provider. Given that many providers are also owners of the medical practice, allegations of harassment at work are especially difficult. In this era of #MeToo, medical offices need to be proactive in addressing potential concerns about workplace harassment. Through an interactive discussion of workplace scenarios, this session will discuss legal issues, effective policies, tools to manage romantic relationships and concerns about harassment, how to handle the workplace investigation, and other problem solving strategies.

Thursday, May 10
1:50 - 2:50 PM
B115 - B116
OCC B115-116

The importance of psychological safety and inclusion is getting a great deal of attention lately and for good reason: teams work better when everyone on the team feels comfortable sharing their thoughts, are able to respectfully disagree and are supportive of one another. This workshop will discuss the common threats to psychological safety and their impact on a team. Plus, specific strategies will be presented that will promote increased civility, respectful disagreement and supportive behaviors.

Thursday, May 10
2:50 - 3:40 PM
Exhibit Hall A

Break with Exhibitors

OCC Exhibit Hall A

Maximize your time at the conference. Visit the more the many exhibitors offering programs, demonstrations and information on the latest products, services and educational opportunities all in one place. This is a perfect venue to view and explore some of the industry’s most advanced products and services, while obtaining ideas that can help your practice succeed in today’s challenging environment. Also, be sure to bring plenty of business cards for your chance to win many of the valuable door prizes offered by exhibitors during this show.

Breakout Session - Series 4

Thursday, May 10
3:40 - 4:40 PM
B113 - B114
OCC B113-114

One of the unique challenges we experience in healthcare is our ability to address difficult to manage patients. In a time when we are caring for more patients with fewer resources, behavioral issues require special skills to resolve potential harm or to avoid the inevitable dismissal from care. We will review the common characteristics of the challenging patient, how to mitigate them, and the personal and professional questions one must ask when caring for this patient population. We will review the steps needed to de-escalate hostile situations while attempting to rehabilitate the physician/patient relationship, as well as the steps in the decision to move toward the dismissal of patients when efforts to mitigate the relationship are unsuccessful.

Thursday, May 10
3:40 - 4:40 PM
B110 - B112
OCC B110-112

This session will provide you with an overview of the MGMA board certification process and leave you inspired and supported to start on your own journey to take your career to the next level.

Thursday, May 10
3:40 - 4:40 PM
A107 - A109
OCC A107-109

You’ve earned your CMPE Certification through the MGMA American College of Medical Practice Executives and are ready to take it to the next level. Earning your fellowship is a tremendous way to show your skill, knowledge and determination in the ever changing world of healthcare administration. This session will help you understand the updated program requirements and get you started on your way.

Thursday, May 10
3:40 - 4:40 PM
B110 - B112
OCC B110-112

Take a deep-dive into the free and bargain apps that will help you move up the ladder. Learn the tools you need for personal organization as well as game-changing tech tools to help your organization function more efficiently and support team collaboration. Showcase your leadership ability by capitalizing on the technology tools that will keep you organized, productive, informed, innovative, and ahead of the crowd.

4:45 - 5:30 PM
A107-A109
OCC A107-109
4:45 - 5:30 PM
B110 - B112
OCC B110-112
Thursday, May 10
6:00 - 9:30 PM
Oregon Ballroom 201-202
OCC Ballroom 201-202
  Sponsored by
Thursday, May 10
6:30 - 9:30 PM
Oregon Ballroom 201-202

The Dueling Pianos of Jeff and Rhiannon is one of the most sought after entertainment acts today. This award-winning group has performed globally in more than 13 countries. They regularly tour North America performing for the most prominent companies in the world including Microsoft, Amazon, and Pepsi. From the world-famous Universal and Disney resorts to the grand casinos in Las Vegas, Jeff and Rhiannon continue to entertain audiences with their spectacular voices, phenomenal piano skills, and hilarious comedy. Get ready to sing, dance, and laugh with this audience-interactive, all-request show!

Thursday, May 10
6:30 - 9:30 PM
A105 - A106
Entertainment

Escape Games PDX

Take a little escape and have fun with your conference colleagues by immersing yourself into a new environment with Escape Games PDX mobile games! Two, 15 minute, fast and exciting rooms that will have you all racing against the clock to find the clues, solve the puzzles, crack the code and escape in time! Make sure to bring your sense of fun and adventure. Are you game?!?...

Day 3 | Friday, May 11, 2018

Oregon Convention Center

Friday, May 11
6:30 AM - 1:30 PM
Exhibit Hall A Lobby
Friday, May 11
7:00 - 8:00 AM
Exhibit Hall A
OCC Exhibit Hall A

Breakout Session - Series 5

Friday, May 11
8:00 - 9:00 AM
A107 - A109
OCC A107-109

Nurse Practitioners and Physician Assistants are collectively referred to a Physician Extenders. But what are they? Are they similar? What’s the difference? Does your practice need one (or more)? Are they cost effective? How do I get reimbursed? How do you start, or, how do you assure you’re utilizing them to their fullest potential?

This session will answer these questions and provide an overview of the current clinical and regulatory status of incorporating Physician Extenders into your practice.

Friday, May 11
8:00 - 9:00 AM
B110 - B112
OCC B110-112

OneHealthPort, the state’s lead organization for Health Information Exchange (HIE), has recently partnered with the Washington State Health Care Authority (HCA) to bring a Clinical Data Repository (CDR) service to market. The CDR is a patient-centric database that collects clinical data from many sources across the community. The implementation of the CDR has engendered a number of conversations addressing challenges the provider community is experiencing with their EHR vendors and the maturity of national standards, the nature of the requirement to participate, the potential benefits of the CDR and what the implications of this experience are for how clinical information can be shared more broadly across the community going forward.

Friday, May 11
8:00 - 9:00 AM
B113 - B114
OCC B113-114

It's one thing to hear about the latest advancements in technology... but it's a completely different experience when you see it with your own eyes. The medical professions have adopted augmented reality tools for patient care and doctor education, but this technology has applications for medical group managers as well. Join Your Nerdy Best Friend for a hands-on hour with augmented reality technology that you can start using now at work and home.

In this session, you will:

  • See and use (hands on!) augmented reality apps
  • Understand augmented reality opportunities for marketing, staff training and simply to make your life easier
  • Discuss with your peers how medical group managers can use augmented reality for your practice

For this session, you will need the Google Translate App. You can download the iOS version here; or the Google Play version here. Please install the French Language Pack.

Friday, May 11
8:00 - 9:00 AM
B115 - B116
OCC B115-116

The ability to see geographic data on a map yields insights that are hard to see in other formats. Join an interactive session using Microsoft's 3D Maps tool to plot new patient data, referral information, competition and more. The mapping tools also incorporate a time element to watch your data change geographically over time. Combining maps, time, and your practice information will open an entirely new dimension of opportunities for growth. The session will be a live demonstration using the most recent version of Excel. Take the Business Intelligence in your practice to the next level and really see your data with maps.

Friday, May 11
9:00 - 9:30 AM
Exhibit Hall A
OCC Exhibit Hall A

Maximize your time at the conference. Visit the more the many exhibitors offering programs, demonstrations and information on the latest products, services and educational opportunities all in one place. This is a perfect venue to view and explore some of the industry’s most advanced products and services, while obtaining ideas that can help your practice succeed in today’s challenging environment. Also, be sure to bring plenty of business cards for your chance to win many of the valuable door prizes offered by exhibitors during this show.

Breakout Session - Series 6

Friday, May 11
9:30 - 10:30 AM
A107 - A109

6A: National Health Care Fraud Issues and Trends

This presentation will provide an overview of common schemes and current trends in federal health care fraud, including recent cases and priority initiatives from the Department of Justice and the Office of Inspector General for the Department of Health and Human Services.

Friday, May 11
9:30 - 10:30 AM
B110 - B112
OCC B110-112

In this era of healthcare consolidation, many groups are contemplating selling to a health system, or merging with other private practices. This is a major business decision for physicians, who frequently do not have the experience to analyze the options, so they're likely to turn to you. Join us for an informative session that will review the pros and cons of merging or selling, and will leave you with the basic framework for assessing whether a merger is right for your group. We'll share basics for business analysis and budgeting, along with other financial and legal considerations to help you navigate this critical business decision.

Friday, May 11
9:30 - 10:30 AM
B113 - B114
OCC B113-114

Convenience, transparency, personal interaction and quality are the new expectation for customers - not the exception. Attendees will better understand what customers (patients) expect and how they can exceed expectations. Discussion will include success stories and how health care organizations created customer transformation. By the end of this session, you will understand how healthcare is responding to new customer expectations and how technology is driving new expectations. You'll be able to define how patient engagement drives value in your practice and take specific tactics back to your practice to implement.

Friday, May 11
9:30 - 10:30 AM
B115 - B116
OCC B115-116

How would financial management be different in your practice if you could see the future? Appointment data is about as close as a practice manager can come to seeing what next week and next month will look like. Join an interactive discussion on using appointment data to increase opportunities in your practice. We will discuss ways to measure patient access to your providers, to reduce no show appointments, and to maximize capacity of your most important practice resources. See how practices across America are using appointment data to identify and solve problems before patients arrive, to make staff more efficient, and to reduce the number of unsold patient appointments. Medical practices have unique and unparalleled access to future information if they can leverage appointment data. Bring your ideas and experience and join the conversation in this session.

Breakout Session - Series 7

Friday, May 11
10:40 - 11:40 AM
B115 - B116

7A: A Leader's Purpose

Sandra Stryker, PT, MPT, COMT, FAAOMPT
OCC B115-116

Wouldn't it be great if your team achieved excellence in your core competency? How would you like an environment of happy and productive team members? These results are possible when we focus on developing our leadership skills

Being a leader is about serving your team and teaching them how to become their best with their unique set of strengths and talents. Today's presentation will focus on aligning your values & mission with your leadership style and identifying the 4 key components that humans need to follow you.

Friday, May 11
10:40 - 11:40 AM
B110 - B112
OCC B110-112

This update will provide timely information on the status of pertinent healthcare issues under consideration by Congress and federal regulatory agencies. Attendees will learn about recent legislative and regulatory developments affecting medical groups, gain a deeper understanding of these changes and their impact on the day-to-day activities of medical group practices, and be directed to clarifying resources. Specific topics include 2018 implementation details for the Medicare Quality Payment Program, as well as payment policy changes finalized under the 2018 Medicare Physician Fee Schedule, among a host of other timely issues.

Friday, May 11
10:40 - 11:40 AM
B113 - B114
OCC B113-114

Leave benefits have been a popular subject of legislation at both a city, state and national level over the last several years. In this breakout session we will review an outline of the legal requirements for employer-provided leave benefits for both Washington and Oregon (and their cities). This compliance discussion will be followed by a discussion of the HR perspective on strategic implementation of these benefits as well as a preview of trends and ways employers can continue to attract and retain top talent.

Friday, May 11
10:40 - 11:40 AM
A107 - A109
OCC A107-109

Today's medical practices face many legal and regulatory challenges. This presentation will review some of the top legal risks and regulatory issues that practices of different sizes and specialties face. The discussion will offer some insight and practical concepts for approaching those risks and issues. There generally is no cookie cutter approach for a medical practice to engage in health care compliance activities and the discussion also will review how to undertake compliance planning based upon the practice's available resources.

Friday, May 11
11:40 - 12:15 PM
Exhibit Hall A
OCC Exhibit Hall A

Maximize your time at the conference. Visit the more the many exhibitors offering programs, demonstrations and information on the latest products, services and educational opportunities all in one place. This is a perfect venue to view and explore some of the industry’s most advanced products and services, while obtaining ideas that can help your practice succeed in today’s challenging environment. Also, be sure to bring plenty of business cards for your chance to win many of the valuable door prizes offered by exhibitors during this show.

Friday, May 11
12:15 - 1:30 PM
Oregon Ballroom 201-202
OCC Ballroom 201-202

What would your day look like if you took the advice of all your nerdy friends and implemented the tech tools and apps they recommend to make your life easier? This fast-moving, laugh-filled session takes you hour by hour through a day in the life of a tech-savvy manager. You'll learn how a professional nerd solves a security crisis before 10 a.m., learns to make more of a lunch hour with an extra set of virtual hands, saves money on software before the staff meeting and brings the team together online before the day is done.

Friday, May 11
12:15 - 1:30 PM
Oregon Ballroom 201-202
OCC Ballroom 201-202

The $1,000 Cash Prize will be chosen from conference attendees who have entered to win at HealthCo Information Systems’ booth #403 in the exhibit hall. The winner will be announced after the final keynote on Friday.

  • You must be present to win
  • You must be a registered conference attendee to enter the drawing
  • Exhibit representatives and guests of attendees and exhibit representatives are not eligible to win.
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