Speakers

Keynote Speakers

Matt Havens Photo

Matt Havens

Engaging. Hilarious. Unique.

These are just a few of the words that Matt uses to describe himself. Fortunately, others seem to agree.

For the past decade, Matt has been at the forefront of generational issues, working in various leadership roles at a Fortune 50 company in areas as diverse as marketing, employee retention, and management. Because of this expertise, Matt created his new keynote presentation on generational issues in the workplace, Stop Acting Your Age! An Entertaining Keynote to Help You Avoid Generational Warfare.

Matt has quickly become a must-have for any event where audiences want to learn something new while laughing at the same time. You’ll soon learn why one of Matt’s clients has called him “both the funniest and most informative speaker I have ever heard in my life.”

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Joe Mull, M. Ed

Professional speaker specializing in leadership development, employee engagement

Joe Mull, M. Ed works with healthcare organizations that want their leaders to engage, inspire, & succeed. Prior to launching his own firm, Joe was head of Learning & Development for Physician Services at the University of Pittsburgh Medical Center, a U.S. News and World Reports Top 10 Hospital and Healthcare System. In his role Joe directed learning strategy and implementation for one of the largest physician groups in the United States: over 9,000 employees across more than 500 clinical locations. In 2014, he published his first book: Cure for the Common Leader: What Physicians & Managers Must Do to Engage and Inspire Healthcare Teams. Called “one of the most practical healthcare leadership books you will ever read,” Cure for the Common leader translates the latest research on employee engagement into 7 actions healthcare leaders must take to engineer teams that work hard, get along, and wow patients.

Beth Z Photo

Beth Z

Author and Professional Speaker

Meet Your New Nerdy Best Friend… Beth Ziesenis: Author. Speaker. Nerd.

Although the only real trophy she ever won was for making perfect French fries at McDonald's in high school, Beth Z has been featured on Best Speaker lists by Meetings & Conventions magazine and MeetingsNet. Since her first Commodore 64 computer, Beth has made a verb out of the word nerd. She helps computer users all over the country filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for business and personal use through presentations and her books, including the latest title, Nerd Know-How: The 27+ Best Apps for Work and How to Use ‘Em, available on Amazon.com.

What would your day look like if you took the advice of all your nerdy friends and implemented the tech tools and apps they recommend to make your life easier? This fast-moving, laugh-filled session takes you hour by hour through a day in the life of a tech-savvy manager. You'll learn how a professional nerd solves a security crisis before 10 a.m., learns to make more of a lunch hour with an extra set of virtual hands, saves money on software before the staff meeting and brings the team together online before the day is done.

Preconference Speakers

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Doug Jones

Security and Emergency Preparedness Director
Confluence Health

Doug retired from the Wenatchee Police Department in North Central Washington in 2016 culminating a 27 year career of progressive assignments through the rank of captain. His law enforcement career included assignments as patrol officer, detective, SWAT team member, neighborhood resource/gang officer, administrative sergeant, patrol sergeant, drug task force supervisor, multi-agency task force commander, and operations captain. He is a certified Civilian Response to Active Shooter Events (CRASE) instructor and has presented to numerous organizations and business groups throughout the Northwest on the topic of surviving an active shooter event. In addition to his law enforcement background, Doug retired as a Colonel from United States Army Reserve in 2017 culminating his thirty years of service as the Deputy Commander of the 104th Division at Joint Base Lewis McChord in Tacoma, Wa. His service in the United States Army included a 12 month active-duty combat deployment to Iraq in 2008. Doug possesses a Bachelor of Arts Degree in Law and Justice from Central Washington University and is a graduate of the FBI National Academy.

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Johnny Urdahl

Johnny Urdahl deployed to Fallujah in support of Operation Iraqi Freedom in 2005, where he was embedded with Combat Engineers attached to Second Battalion, Seventh Marines Infantry and later, Third Battalion, Fifth Marines. Urdahl deployed to Iraq a second time with Regimental Combat Team 2, Task Force Tarawa near the Syrian border. Once the task force returned to Al Assad, the RCT formed a provisional infantry platoon under Task Force Viking, where Urdahl served as a fireteam leader.

In 2012, Urdahl graduated from the PLEA (Parks Law Enforcement Academy) with high honors. He was hired as a seasonal law enforcement ranger with the National Park Service at the Lake Roosevelt National Recreation area in the North District based out of Kettle Falls. At the end of the season, he began working for Confluence Health, where he was promoted to supervisor for a team of over twenty security officers. Urdahl holds training and certifications in CIT (Crisis Intervention Team training from the Washington Criminal Justice Training Commission), managing veterans in crisis, and is an instructor-trainer in Management of Aggressive Behavior (MOAB). MOAB is Confluence Health’s primary program for de-escalation and Urdahl has been a primary instructor since 2014.

Daniel O’Connell

Clinical Psychologist & Consultant

Daniel O’Connell, Ph.D., is a clinical psychologist who lives in Seattle, WA. Over the last 35 years Dr. O'Connell has worked as educator, consultant, clinician, department chair and executive director in medical, behavioral health and educational settings. He is a consultant to The Institute for Healthcare Communication and serves on the faculty of the Foundation for Medical Excellence. He works with providers at the University of Washington and UCLA Schools of Medicine and maintains a coaching and consulting practice working primarily with healthcare organizations and individual providers on all aspects of the psychology of medicine, leadership in healthcare settings and professional interactions. Dr. O’Connell develops educational programs for health care providers, groups and institutions and has led more than 600 workshops on various topics in the psychology of relationships and communication in healthcare, change processes and the emotional intelligence aspects of effective leadership.

Breakout Session Speakers

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Jill Arena

Managing Partner
Health e Practices, LLC

Ms. Arena is the Managing Partner of Health e Practices, LLC and leads its consulting operations. She is a successful entrepreneur, having co-founded GreenField Health in 2001, which grew into a $3.5 million dollar business. She has extensive experience in practice start up, concierge transitions, and revenue cycle management. Over the past 27 years, she has led the start up of more than 70 new clinics in multiple states. Ms. Arena earned her Fellowship from the American College of Medical Practice Executives in 1999.

As part of the consulting practice, she has served several medical groups in interim leadership positions of CEO and Administrator while they were conducting national recruitment efforts. She led the consulting group in developing a Clinic Operations Assessment tool that has been administered to many medical groups throughout the country. The assessment focuses on the 6 domains from MGMA, and she has used it to successfully affect turnarounds at several clinics.

Prior to founding Health e Practices, Ms. Arena worked in various clinic operations positions and as a practice management consultant. She started her career as an accountant and subsequently spent five years as the Director of Physician Services for Providence Health System. In that role, she was responsible for the operations of fifteen clinics and provided matrix management for eight others. She oversaw the risk contracting, budgeting, physician compensation systems, and technology implementations.

She derives a great deal of professional satisfaction from walking with clients through important transitions in their practices to assure that their businesses thrive. She wholeheartedly believes that the practice of medicine can and should be both financially viable and joyful.

Deb Bartel

Clinic Administrator / ACMPE Forum Rep for Oregon
Portland Diabetes & Endocrinology Center PC

As a board certified Fellow in the American College of Medical Practice Executives, Deb has a passion for helping others fulfill their certification goals both at the CMPE and FACMPE level. She earned her CMPE and FACMPE designations in 2009 and jumped right back into study groups as a moderator. Whether in person or via webinar, Deb understands the value of networking with others working toward similar goals. Deb can be reached at ACMPErep@omgma.com

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Mark Bonanno

General Counsel and Vice President of Health Policy
Oregon Medical Association

Mark Bonanno, JD, MPH is General Counsel and Vice President of Health Policy for the Oregon Medical Association. Prior to serving as in-house counsel, he enjoyed twenty years of private practice as an advocate for health care professionals and brought with him a dedicated interest in health care policy. In 2000, Mr. Bonanno founded the law firm Healthlawoffice.com to specialize in problem solving and regulatory guidance for health care companies and individual health care professionals. He remains of counsel to the firm.

Mr. Bonanno received his law degree from Lewis & Clark Law School and his graduate degree in public health from Boston University. He served as an adjunct professor of health law in the Mark O. Hatfield School of Government at Portland State University for twelve years, and served terms as chair of the health law section of the Oregon State Bar and the Multnomah Bar Association group insurance committee. In 2014, he completed a three-year tenure as Chair of the 2,400-member Fraud and Abuse Practice Group of the American Health Lawyers Association. In that year, he was honored to receive the AHLA’s Patricia Meador Leadership Award.

Brad Christiansen

Senior Vice President
Colliers International

Brad joined Colliers International in July of 2001. Prior to working with Colliers International, Brad was the Operations Director for a local timber management organization, GreenWood Resources. Brad received a Bachelor of Science degree in Finance and Economics from Pacific Lutheran University in Tacoma, Washington.

Brad focuses his efforts upon professional services, creative space/ technology and medical groups specializing in creating efficient space solutions using proven metrics for a wide variety of clients. Often assisting as a project manager, Brad has been involved in redevelopment projects in the Northwest and Southeast urban areas of Portland, along with build to suit, medical, manufacturing and office occupancies.

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Joe Clark

CEO
Sierra Pacific Orthopedics

Joe serves over fifty providers and over 180 employees in his role as Chief Executive Officer at Sierra Pacific Orthopedics, a comprehensive orthopedic practice situated in the heart of Central California. Joe has been with Sierra Pacific Orthopedics since 2001, the year of the company's formation. Joe's experience in growing a comprehensive, sub-specialized orthopedic practice from six to fifty providers, in less than ten years, when combined with over ten years of hospital and national accounting firm experience, has afforded him with the opportunity to be involved in a host of unique, client-focused experiences.

Joe holds a Bachelor's Degree in Business with an emphasis in accounting and a Master's in Business Administration from Fresno State University.

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Courtni Dresser

Director of Government Relations
Oregon Medical Association

Courtni Dresser has been with the Oregon Medical Association for the past eight years. As Director of Government Relations, she works on a variety of issues, including federal and state legislative policy, workers' compensation policy, and rural and workforce issues. She also oversees the Oregon Medical Political Action Committee (OMPAC). Dresser has 20 years of Oregon political experience, including work on federal, state, and local political campaigns. She worked her first state legislative session in 2001 as an aide to a state senator.

Prior to joining the OMA, Dresser worked on public policy for the American Cancer Society in Oregon. She was born and raised in Tigard, Oregon and is a graduate of Carroll College in Helena, Montana.

Jane Dubbe

Quality Improvement Principal
Qualis Health

Jane Dubbe RN, PNP, has extensive experience in quality, compliance and nursing practice utilizing that experience to drive healthcare quality improvement. She is currently the Quality Improvement Principal at Qualis Health, a non-profit Quality Improvement Organization, supporting the Quality Payment Program across Washington and Idaho. Prior to working at Qualis Health, Ms. Dubbe worked as the Quality Program Manager for Evergreen Health and Evergreen Health Medical Group supporting the legacy Physician Quality Reporting System (PQRS), the Quality Payment Program (QPP), patient safety and regulatory compliance. Ms. Dubbe has a Bachelor's Degree in Nursing from Humboldt State University and received her graduate education as a Pediatric Nurse Practitioner from The University of Minnesota, School of Public Health.

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Mollie Gelburd

Member Liaison, MGMA Government Affairs
MGMA

Mollie serves as a member liaison for MGMA Government Affairs and works closely with her D.C. colleagues to represent the medical group practice voice in Washington. She coordinates Association grassroots efforts, frequently speaks at MGMA state and national meetings, and serves as an informational resource to MGMA members, helping to navigate complex details of new federal regulations and legislation. She has a law degree from the Catholic University of America and a bachelor’s degree in political science from Radford University in southwest Virginia.

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Lauren Harris

Sr Healthcare Consultant
Health e Practice Solutions

Lauren has more than 20 years of experience in healthcare administration and consulting in primary care, specialty care, rural health, school-based health and safety-net settings. She completed her MGMA/ACMPE certification in 2008 and achieved her Fellowship in 2013.

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Robynn Harris

Assistant Dog Trainer
Cold Noses Warm Hearts Dog Training

Robynn is the Assistant Dog Trainer at Cold Noses Warm Hearts Dog Training where a variety of classes are offered. She is an American Kennel Club Canine Good Citizen (CGC) & S.T.A.R. Puppy Evaluator. She also has a passion for teaching about animal assisted interventions and is a Pet Partners Instructor. Pet Partners is the nation's leading organization registering therapy animals for animal assisted interventions. As a Complex-Rated Therapy Team she and her dog, Schatzi regularly work with Legacy Health at their Mount Hood Medical Center location and at the Multnomah County Library with their Read to the Dogs program.

Shari Hendrickson

Senior Risk Management Consultant
Physicians Insurnace

Over 20 years experience in healthcare and 7 years as a Risk Manager and Patient Safety Officer. As a leaders for change, I specialize in gold standard processes, innovations in care with a focus on emerging trends while providing solutions to these developments. I remain passionate about safe patient care, understanding the challenges and opportunities our physicians and hospitals face in the ever changing landscape.

Areas of specialty:

  • Mediation
  • Lean Six Sigma
  • Enterprise Risk Management
  • Simulation and "Just in Time" Solutions

Judy Jennings

Vice President, Business Development/Relationship Management - Practice Lending
Home Street Bank

Judy is a rare combination of experience, proven results and enthusiasm in the complex world of practice financing and banking. Her passion for independent practices extend to owners in dental, veterinary, medical and optometric practices as well as the advisory community that supports them.

With over 20+ years of experience in dental/veterinary/medical specialty lending field, Judy is one of the more seasoned lending advisors in the industry. Her past employers include one of the first lenders to develop specialty dental and veterinary lending programs to one of the largest banks in the country to a small local bank where she set up a lending program. She is excited about her role at HomeStreet Bank where she can directly deliver the type of lending programs her doctors need with the kind of attention they deserve!

Judy has a B.S. Degree in Occupational Therapy and an M.B.A.

Doug Jones Photo

Doug Jones

Security and Emergency Preparedness Director
Confluence Health

Doug retired from the Wenatchee Police Department in North Central Washington in 2016 culminating a 27 year career of progressive assignments through the rank of captain. His law enforcement career included assignments as patrol officer, detective, SWAT team member, neighborhood resource/gang officer, administrative sergeant, patrol sergeant, drug task force supervisor, multi-agency task force commander, and operations captain. He is a certified Civilian Response to Active Shooter Events (CRASE) instructor and has presented to numerous organizations and business groups throughout the Northwest on the topic of surviving an active shooter event. In addition to his law enforcement background, Doug retired as a Colonel from United States Army Reserve in 2017 culminating his thirty years of service as the Deputy Commander of the 104th Division at Joint Base Lewis McChord in Tacoma, Wa. His service in the United States Army included a 12 month active-duty combat deployment to Iraq in 2008. Doug possesses a Bachelor of Arts Degree in Law and Justice from Central Washington University and is a graduate of the FBI National Academy.

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Katie Kolan, JD

Director of Legislative and Regulatory Affairs
Washington State Medical Association

Katie Kolan is the Washington State Medical Association's(WSMA) Director of Legislative and Regulatory Affairs. Katie's primary responsibility is advancing the association's legislative and regulatory agenda. In addition to those responsibilities, Katie assists with legal and policy analysis and research on a wide variety of health law and policy issues impacting physicians, physician assistants and the delivery of and access to care. Prior to joining the WSMA, she focused on legislative, regulatory and policy issues for a Washington State agency. She has worked in other capacities in the health care arena. Ms. Kolan was admitted to the Washington State Bar in 2010.

Jim Lampus

President
Norwest Construction

Jim is the co-founder of Norwest Contractors that began in 1993 to focus on tenant improvements, renovations and remodels. Norwest has dramatically re-developed the design-bid-build process into "Design to Budget" which recognizes customers are unfamiliar with industry terms and have no way of visualizing what they are buying. Design to Budget is a visual process using the one of a kind Norwest DesignLab. The 2000 sq. foot commercial design studio has a full range of architectural and design options that are all installed for easy comparisons. Visually designing a space to the allowable budget the first time not only saves time, money, but enables customers to see what they are buying.

Specialties: A general contractor specializing in commercial tenant improvements with strong emphasis on healthcare, office and industrial projects. A large majority of their customers make use of the Norwest DesignLab, which is a one of a kind facility that empowers customers to participate fully in the design process while visually controlling their budget.

Sara Larch

Managing Director
Deloitte Consulting LLP

Sara brings more than 30 years of healthcare industry experience in large physician groups in academic medical centers and multi-hospital systems. She has C-suite experience as the COO of a 900 physician faculty practice plan and as Vice President of a five-hospital integrated delivery system leading their employed physician group. In both of these environments, she led multi-disciplinary teams of physicians and administrators to define the best operating model and improve physician organization performance. This resulted in high performance hybrid structures.

Sara’s consulting experience includes projects in the areas of faculty practice plans, physician performance assessment, physician productivity and compensation analysis, physician revenue cycle and ambulatory operations performance, emerging governance models and physician engagement.

Sara has market eminence as a faculty practice plan and physician group executive. She is Past Board Chair of the Medical Group Management Association and Past President of the Academic Practice Assembly and the Association of Managers of Obstetrics and Gynecology. In 2012, Sara was the recipient of the MGMA/ACMPE Harry Harwick Lifetime Achievement Award. She is also co-author of the book titled The Physician Billing Process: 12 Potholes to Avoid in the Road to Getting Paid and is a popular speaker at national conferences on topics that include faculty practice plan operations and reimbursement, physician governance, and women’s leadership.

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Lyle Larson

Chief Physician Assistant
University of Washington Medical Center

Dr. Larson is a faculty member of the Cardiac Electrophysiology Section in the School of Medicine at the University of Washington in Seattle, WA. His current responsibilities include training electrophysiology fellows in surgical techniques applicable to pacemaker and defibrillator system implantations and lead extractions. He is a 1983 graduate of the University of Texas Southwestern Medical Center at Dallas Physician Assistant program in Dallas, TX.

Lyle is currently president of the Washington Academy of Physician Assistants, serves on the Board of Directors for the Washington Physicians Health, and is a monthly contributor and department editor for the peer reviewed journal Clinician Reviews. He has also co-editor of a new medical textbook: Surgical Implantation of Cardiac Rhythm Devices, 1ed, Poole and Larson, published by Elsevier, which will be released at the Heart Rhythm Society meeting in Chicago in May 2017.

Lyle served as the Chief Physician Assistant for the University of Washington Medical Center for 7 years, as Director of Science in Emergency Cardiovascular Care at the American Heart Association, and has held positions at the American Academy of Physician Assistants including Chair of the Surgical Congress, editorial board member of the Journal of the American Academy of Physician Assistants, and as a member of the Clinic and Scientific Affairs Council.

Alexis Lien

Assistant United States Attorney
U.S. Attorney's Office - District of Oregon

Alexis Lien is an Assistant United States Attorney in the United States Attorney's Office for the District of Oregon. Her practice focuses on affirmative civil enforcement cases with an emphasis on federal health care fraud.

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Patti Lind

Owner
Lind Consulting Group

Patti Lind is a founding partner of the Lind Consulting Group and long-time faculty member at Marylhurst University. Working as an independent consultant, she has spent over thirty years addressing communication and leadership issues within the health care industry and the unique challenges faced by its workforce. Patti works with medical teams to overcome their debilitating conflicts, conducts workshops and coaches individuals whose communication skills are causing suffering to them selves or others. Patti holds degrees in Communication from Boise State University and The Ohio State University.

Kelly Llewellyn

Senior Account Manager
OneHealthPort

Kelly has served in a variety of roles during her 30-year career in the health care industry. Currently, she is the Senior Account Manager at OneHealthPort for health information exchange (HIE) and clinical data repository (CDR) services.

Prior to her current role, she was formerly a senior health policy analyst at the Washington State Health Care Authority focusing on health information technology legislation and associated projects including the American Recovery and Reinvestment Act – Health Information Technology for Economic and Clinical Health (HITECH) Act provisions to advance statewide health information exchange.

Kelly’s other roles in the health care industry include 17 years with Weyerhaeuser Company – as both a purchaser and payer of health care providing administration and management of various health cost containment programs for the company’s self-administered, self-insured health and dental care programs for employees, retirees, and their families. Prior to joining Weyerhaeuser, Kelly worked for Providence Health & Services as a nurse, specializing in neurological health care.

Kelly holds a Master’s Degree in Health Administration and a Bachelor’s Degree in Business Administration, both from the University of Washington.

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Ellen Meier

Vice President
Path Forward

Ellen has over 20 years of experience in healthcare, as a nurse practitioner, senior manager, educator and consultant. She specializes in enabling providers to enhance the experience of their patients and families. She provides training, consulting and physician shadow-coaching to medical groups across the country.

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Nate Moore

President
Moore Solutions Inc.

Nate Moore, CPA, MBA, FACMPE speaks, consults, records, and writes about Business Intelligence in medical practices throughout the country. He is the author of two books, Better Data, Better Decisions - The SQL: Business Intelligence for Medical Practices and Better Data, Better Decisions: Using Business Intelligence in the Medical Practice, both published by MGMA. Nate's consulting focuses on using SQL Server and BI Tools to mine and leverage medical practice data into actionable knowledge

Daniel O’Connell

Clinical Psychologist & Consultant

Daniel O’Connell, Ph.D., is a clinical psychologist who lives in Seattle, WA. Over the last 35 years Dr. O'Connell has worked as educator, consultant, clinician, department chair and executive director in medical, behavioral health and educational settings. He is a consultant to The Institute for Healthcare Communication and serves on the faculty of the Foundation for Medical Excellence. He works with providers at the University of Washington and UCLA Schools of Medicine and maintains a coaching and consulting practice working primarily with healthcare organizations and individual providers on all aspects of the psychology of medicine, leadership in healthcare settings and professional interactions. Dr. O’Connell develops educational programs for health care providers, groups and institutions and has led more than 600 workshops on various topics in the psychology of relationships and communication in healthcare, change processes and the emotional intelligence aspects of effective leadership.

David Renne

Change Management Coach
Medical Practice Consultant

David Renne is a Medical practice change management coach who provides a simple huddle workshop, empowering your team(s) to routinely identify improvement opportunities that are within their control and solutions that can be implemented simply and quickly.

Steven Ryan

Special Agent in Charge
Department of Health & Human Services - Office of Inspector General

Steven Ryan is the Special Agent in Charge of the San Francisco Region for the Dept of Health & Human Services, Office of Inspector General. Steven has been investigating health care fraud for 15 years and has been in charge of the San Francisco Region, which includes Alaska, Idaho, Northern California, Oregon and Washington since 2016.

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Angi Shamblin

VP HR Strategic Development
Assoiciated Industries of the Inland NW

Angi Shamblin was a founding partner of Red and Associates, a Human Resources Consulting company. She and her team joined together with Associated Industries in October of 2015. She brings with her 20+ years of experience in Human Resources, management, and first-hand knowledge and understanding of small business challenges. Angi also has hands-on experience as the Director of Human Resources for organizations with more than 800 employees, giving her insight into the needs of medium to large organizations as well. She has been consulting for more than fifteen years with businesses in the healthcare, hospitality, non-profit, professional services, and banking industries.

Angi received her Bachelors Degree in Business Administration from Eastern Washington University and is certified by the Human Resources Certification Institute as a Senior Professional in Human Resources.

David Smith

Asst. Director of HIT and Outpatient Services
Healthinsight Oregon

David has worked for the Healthinsight Oregon for over 6 years and has worked for health information technology vendors for over 14 years. He has worked through Y2k, Meaningful Use and now manages the QPP or Quality Payment Program efforts.

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Sandra Stryker, PT, MPT, COMT, FAAOMPT

CEO
Life's Work Phyiscal Therapy and Stryker Health Consulting, Inc.

Sandra Stryker, PT, MPT, COMT, FAAOMPT has been practicing physical therapy since 1998 after graduating from Shenandoah University with her Master of Physical Therapy. Sandra is currently a Fellow of the American Academy of Orthopedic Manual Physical Therapists. She has served on the Oregon Physical Therapy Association Board and is active with the American Physical Therapy Association.

In 2001, Sandra founded her practice, Life’s Work Physical Therapy, in Portland, Oregon. In her time as owner and CEO, she has mentored dozens of managers, physical therapists and students, treated thousands of patients and conducted clinical research. Sandra’s work on best practices in the treatment of complex orthopedic patients has been published nationally and internationally and is currently used in fellowship programs in the US, Australia and New Zealand.

Sandra is a recognized speaker and has presented her work regionally and nationally on behalf of the Oregon Pain Society, The American Physical Therapy Association, The Oregon Physical Therapy Association, The Oregon Family Physician Group and many others.

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Randall Sutton

Partner - Employment & Business Litigation
Saalfeld Griggs Business Lawyers

Randall Sutton is a partner with the Saalfeld Griggs law firm in Salem, Oregon. Randall leads the law firm’s Employment Law & Litigation practice and is a member of the firm’s Health Law Practice Group. The firm serves a large number of medical practices and hospitals across the Pacific Northwest.

Randall advises and handles employment and business litigation matters for medical groups. With more than 20 years of law practice, he is an experienced litigator who is highly regarded for his employment law expertise. Randall is rated AV Preeminent by his peers in the Martindale-Hubbell directory. He is also listed in Best Lawyers in America for the practice area of Employment Law – Management, and has been recognized by Chambers USA as a Leader in the field of Employment Law.

A frequent public speaker on employment legal issues, Randall began his career working as a human resources professional. He served for many years as the Oregon Legislative Director for the Society for Human Resource Management (“SHRM”), and served as the Director of the SHRM Oregon State Council. Randall provides input on legislative issues of importance to employers through his service on the AOI/OBI Employment Practices Steering Committee. He is pleased to have served his community as a past Board President of the Job Growers tri-county workforce investment board.

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Nicole Tedrow

Chief Legal Counsel
Associated Industries of the Inland Northwest

Ms. Tedrow has been serving employers in an advisory capacity for more than eighteen years. Ms. Tedrow currently serves as Chief Legal Counsel for at Associated Industries, an employer's association comprised of hundreds of small to medium sized employers. Ms. Tedrow's work with the association focuses on general association business, labor and employment law, and workers' compensation. In addition to serving employer members, Ms. Tedrow also works with the association's on-staff experts in the areas of human resources, training, and employment law with a focus on prevention through the development of best practices.

She is a graduate of Gonzaga University School of Law in 1999 and Washington State University in 1996. She is licensed to practice law in both Washington and Idaho and has served as a member of the Washington State Bar Association's Board of Bar Examiners since 2011.

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Johnny Urdahl

Johnny Urdahl deployed to Fallujah in support of Operation Iraqi Freedom in 2005, where he was embedded with Combat Engineers attached to Second Battalion, Seventh Marines Infantry and later, Third Battalion, Fifth Marines. Urdahl deployed to Iraq a second time with Regimental Combat Team 2, Task Force Tarawa near the Syrian border. Once the task force returned to Al Assad, the RCT formed a provisional infantry platoon under Task Force Viking, where Urdahl served as a fireteam leader.

In 2012, Urdahl graduated from the PLEA (Parks Law Enforcement Academy) with high honors. He was hired as a seasonal law enforcement ranger with the National Park Service at the Lake Roosevelt National Recreation area in the North District based out of Kettle Falls. At the end of the season, he began working for Confluence Health, where he was promoted to supervisor for a team of over twenty security officers. Urdahl holds training and certifications in CIT (Crisis Intervention Team training from the Washington Criminal Justice Training Commission), managing veterans in crisis, and is an instructor-trainer in Management of Aggressive Behavior (MOAB). MOAB is Confluence Health’s primary program for de-escalation and Urdahl has been a primary instructor since 2014.

Margaret Wilson

Senior Associate
Anderson Dabrowski Architects, LLC

Margaret is a Senior Associate Architect at Anderson Dabrowski Architects, LLC with specialization in project management. She joined the firm in 2006 and manages several health care projects in the Northwest.

Beth Z Photo

Beth Z

Author and Professional Speaker

Meet Your New Nerdy Best Friend… Beth Ziesenis: Author. Speaker. Nerd.

Although the only real trophy she ever won was for making perfect French fries at McDonald's in high school, Beth Z has been featured on Best Speaker lists by Meetings & Conventions magazine and MeetingsNet. Since her first Commodore 64 computer, Beth has made a verb out of the word nerd. She helps computer users all over the country filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for business and personal use through presentations and her books, including the latest title, Nerd Know-How: The 27+ Best Apps for Work and How to Use ‘Em, available on Amazon.com.

What would your day look like if you took the advice of all your nerdy friends and implemented the tech tools and apps they recommend to make your life easier? This fast-moving, laugh-filled session takes you hour by hour through a day in the life of a tech-savvy manager. You'll learn how a professional nerd solves a security crisis before 10 a.m., learns to make more of a lunch hour with an extra set of virtual hands, saves money on software before the staff meeting and brings the team together online before the day is done.